Does Superbuy ship to Berlin and Germany?
Yes. Germany accounts for about 4,400 of Superbuy's roughly 96,100 monthly searches worldwide (Semrush, September 2026), behind the US, UK, Canada and France. German buyers face EU rules, which changed on 1 July 2026, plus a few German habits around customs worth knowing.
What tax does a Superbuy parcel to Germany owe?
Two charges: 19% import VAT (Einfuhrumsatzsteuer), which has applied to every import since 2021, and since 1 July 2026, a €3 customs duty per product type on low-value parcels under €150 that used to be duty-free. VAT is calculated on goods plus shipping plus duty.
Worked example: €60 of goods in two product types (say hoodies and T-shirts), €25 shipping, delivered to Berlin.
What if the parcel is held by German customs?
Most parcels clear automatically, with charges collected by the carrier at the door or already paid on a tax-inclusive line. When customs can't clear a parcel electronically, often because the value or contents description is unclear, you get a notice to collect it from your local customs office (Zollamt) and show proof of what you paid. For Superbuy orders, the Taobao order price and Superbuy's order page are that proof, so save them. Berlin has several customs offices; the notice tells you which one.
Carriers such as Deutsche Post/DHL may also charge a fee for paying import VAT on your behalf. It's shown when they ask for payment.
German customs terms you might see
| Term | Meaning |
|---|---|
| Zoll | Customs (the authority, and customs duty) |
| Zollamt | Local customs office where held parcels are collected |
| Einfuhrumsatzsteuer | Import VAT, 19% (7% on some goods such as books) |
| Zollanmeldung | Customs declaration |
| Warenwert | Goods value, what the €150 threshold refers to |
The €150 threshold refers to the value of the goods themselves, not including shipping and insurance. Shipping does, however, count towards the amount VAT is charged on.
What does Superbuy shipping cost to Berlin?
Line prices change and differ by destination, so the only exact figure is the one in Superbuy's calculator for your address. As a reference point, Superbuy's published UPS Economy example prices a 2 kg parcel at CN¥320 for the first 500 g, 3 × CN¥50 for the next 1.5 kg and CN¥38 clearance: CN¥508, roughly €60–65 depending on the exchange rate. The structure is what matters: the first step is expensive and each extra step is cheap, so one consolidated parcel costs far less than several small ones.
Which Superbuy line works best to Germany?
Compare a line that states EU duty and VAT are included against a courier line where charges are collected on delivery. For small clothing hauls, tax-inclusive lines tend to avoid both the door charge and the Zollamt trip. Declare the true value; since the July 2026 reform, EU customs checks low-value parcels more closely than before.
When is Superbuy support open in Berlin time?
Superbuy's site lists service hours of 09:00–18:00 Beijing time, marked "9/7". China doesn't use daylight saving, so the local window shifts when your clocks change: in Berlin that's 03:00–12:00 in summer time and 02:00–11:00 in winter.
For German buyers that's a morning window: questions sent before lunch often get a same-day reply, afternoon messages wait until the next Beijing working day.
Should you refuse a parcel to avoid the charges?
Usually not. A parcel refused at the door, or left uncollected at the Zollamt, goes back towards China, and you normally lose both the goods and the international shipping you paid, with a possible return fee on top. Superbuy's Help Center has a section on parcel returns, but a return from Germany is slow and rarely cheaper than paying €3–15 of duty plus VAT. If a charge looks wrong, pay it to get the parcel and then dispute it with your proof of purchase, rather than refusing delivery.
When should German buyers order?
Chinese New Year falls on 6 February 2027, so submit parcels by mid-January. For Christmas, EU carriers peak from late November; get parcels on slower lines out of the warehouse by early November. Taobao's 11.11 sale is well timed for that if you order early in the month.
Superbuy Germany FAQ
Does Superbuy ship to Germany?
Yes, to Berlin and the whole of Germany. Germany accounts for about 4,400 of Superbuy's roughly 96,100 monthly searches, behind the US, UK, Canada and France. The calculator lists both courier lines and lines that include EU duty and VAT for German addresses. Enter your own postcode and parcel weight in the calculator to see exact prices.
What duty do I pay on Superbuy parcels to Germany?
Since 1 July 2026, parcels with goods under €150 owe €3 customs duty per product type, plus 19% import VAT (Einfuhrumsatzsteuer) on goods, shipping and duty together. Five hoodies owe €3 in duty, but a hoodie, bag, case, cap and mug owe €15. Group similar items into one parcel to keep the duty down.
Why do I have to collect my Superbuy parcel from the Zollamt?
Customs couldn't clear it electronically, usually because the declared value or contents weren't clear. You'll get a notice naming the office; Berlin has several. Bring proof of what you paid: your Taobao order page and Superbuy's order page both work, so save them. Declaring the true value, which EU customs checks more closely since July 2026, avoids most trips.
What are Superbuy's support hours in German time?
Superbuy lists 09:00–18:00 Beijing time, seven days a week. China has no daylight saving, so in Berlin that's 03:00–12:00 in summer and 02:00–11:00 in winter. Questions sent before lunch often get a same-day reply, while afternoon messages wait for the next Beijing working day. Send anything urgent first thing in the morning.
Should I refuse a Superbuy parcel to avoid German customs charges?
Usually not. A refused parcel, or one left uncollected at the Zollamt, heads back towards China, and you normally lose the goods and the international shipping, possibly with a return fee too. That's rarely cheaper than €3–15 of duty plus 19% VAT. If a charge looks wrong, pay it, collect the parcel, then dispute it with your proof of purchase.
Related questions
- Estimate my parcel with duty and VAT
- How do I pick a Superbuy line?
- What changed with tariffs in 2026?
- How does a Superbuy order work?
Sources we checked
- Superbuy fee structure and shipping example (official)
- German Customs (Zoll): postal consignments and internet orders
- Avalara: EU duty changes
Written and checked by the TaobaoSuperbuy.com editors. Last reviewed . Sources for this page: Superbuy's fee page and footer, German Customs guidance, Avalara's EU duty coverage and Semrush country data (September 2026). Spotted something out of date? Tell us on WhatsApp and we'll fix it.